Email support@groundworkout.com — one person reads it, usually within a couple of days.
Something hurts while training? Stop. The app is not medical advice — see a physician or physiotherapist. Then flag the sore area in Preferences → Injury flags, and the coach will name anything that loads it from then on.
On your iPhone: Settings → your name → Subscriptions → Ground Workout → Cancel. Apple owns subscriptions, so it cannot be done inside the app. You keep access until the period you have paid for ends.
The trial converts automatically unless you cancel before it ends — that is how Apple's trials work. To request a refund, go to reportaproblem.apple.com. Apple takes the payment, so only Apple can refund it. If the app failed you, email us and we will back up your case.
Tap Restore purchases on the paywall. If that does not fix it, make sure you are signed in with the same Apple ID that bought it, then email us.
Sign in with the same account. If a backup exists, the app offers to restore it, and your profile, sessions, logs and outcomes come back.
Preferences → Account → Delete account. It removes your account, your backup and everything on the phone, immediately and permanently. Cancel your subscription in Settings first — deleting the account does not stop Apple charging you.
Mostly no. Training, logging and picking sessions work offline. What does leave, and where it goes, is listed in full in the Privacy Policy.
Flag the knee in Preferences → Injury flags. From then on the coach knows about it, and the app names any exercise that loads it — on the session preview and again before you start. Flagged work is not removed automatically, because sometimes it is exactly what you should be doing; the choice stays yours.
Yes — open it and ask, in plain language: "make this shorter", "no jumping", "only dumbbells today". The coach edits the session in front of you.
Change them as you train — the app records what you actually did, and the coach reads that history next time it writes you a session.
Football, basketball, tennis, badminton and volleyball. Pick yours at setup, or change it later in Preferences → Sport.
Designing a session needs a connection; training does not. Every saved session still works offline — pick one and train. Try designing again when you are back online.
Email support@groundworkout.com. Telling us your device, iOS version and what you were doing when it went wrong gets you a useful answer faster.